Refund Policy

1. Overview

GetLead is a digital software-as-a-service (SaaS) platform that provides lead generation, email outreach, and related tools. Access to the Service is delivered instantly and electronically upon completion of purchase. Due to the immediate nature of digital service delivery, the application of a traditional return policy is not feasible.

2. No Refund Policy

By completing a purchase, you expressly acknowledge and agree that:

1. You have reviewed the features, limitations, and pricing of the selected Plan before purchasing;
2. The Service is a digital product that is delivered immediately upon purchase completion;
3. You waive any right to a "cooling off" period or right of withdrawal to the extent permitted by applicable law, on the basis that the digital service has been fully provided immediately upon purchase;
4. You understand that this no-refund policy was clearly disclosed prior to and at the point of purchase;
5. You accept that dissatisfaction with the Service, change of mind, failure to use the Service, or finding an alternative product or service does not constitute grounds for a refund.

3. Rationale

This no-refund policy exists for the following reasons:

• Immediate Digital Delivery: Unlike physical products that can be returned in their original condition, access to a digital SaaS platform is granted instantly and cannot be "returned" or "un-delivered." Once access is granted, the service has been rendered.
• Lifetime Pricing Model: GetLead offers Lifetime Access plans at significantly reduced pricing compared to subscription alternatives. This pricing model is made possible by the finality of each transaction. Offering refunds on lifetime plans would make this pricing model unsustainable.
• Data Access: Upon activation, users gain immediate access to lead databases, search tools, and email functionality. Once accessed, this data and functionality cannot be "un-accessed" or revoked retroactively.
• Fraud Prevention: A strict no-refund policy helps protect GetLead and its users from fraudulent purchase-and-refund abuse schemes that are prevalent in the digital services industry.

4. Pre-Purchase Disclosure

GetLead takes extensive measures to ensure that all customers are fully informed of this Policy before completing a purchase:

• This Refund Policy is linked and accessible from the pricing page, checkout page, and website footer;
• A checkbox requiring explicit acknowledgment of "Terms of Service and No-Refund Policy" is presented at checkout and must be actively selected before payment can be processed;
• The one-time, non-refundable nature of the purchase is stated on the pricing page adjacent to all Plan descriptions;
• A confirmation email sent immediately after purchase reiterates the no-refund policy and provides contact information for support.

5. Limited Exceptions

GetLead may, at its sole and absolute discretion, consider a refund or account credit in the following exceptional circumstances only:

5.1 Duplicate Charges

If you are charged more than once for the same Plan due to a verified technical or processing error, GetLead will refund the duplicate charge(s) upon verification. You must notify us within fourteen (14) days of the duplicate charge occurring.

5.2 Verified Technical Failure

If a verified, material technical failure on GetLead's end renders the Service completely inaccessible and unusable for a continuous period exceeding seventy-two (72) hours, and GetLead is unable to resolve the issue, GetLead may consider issuing a prorated credit or partial refund. This exception does not apply to: (a) scheduled maintenance communicated in advance; (b) issues caused by your equipment, internet connection, or third-party services; (c) temporary outages or degraded performance that are subsequently resolved.

5.3 Unauthorized Charges

If you believe a charge was made without your authorization (i.e., your payment method was used fraudulently by a third party), please contact us immediately at info@adgrow.net with relevant details. We will investigate and, if the unauthorized charge is verified, process a refund. Please note that charges authenticated via 3D Secure are presumed to be authorized by the cardholder.

5.4 Legal Requirements

Where mandatory consumer protection laws in your jurisdiction require the availability of refunds notwithstanding this Policy, GetLead will comply with such laws to the minimum extent legally required.

6. How to Request a Review

If you believe your situation qualifies for one of the limited exceptions described in Section 5, please contact us:

• Email: info@adgrow.net
• Subject line: "Refund Request — [Your Account Email]"

Your request must include:

1. Your full name and the email address associated with your GetLead account;
2. The date of purchase and the Plan purchased;
3. The specific reason for your request and which exception (Section 5.1, 5.2, 5.3, or 5.4) you believe applies;
4. Any supporting documentation or evidence.

We will review your request and respond within five (5) business days. All decisions regarding refund requests are made at GetLead's sole discretion and are final and binding.

7. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or credit card issuer without first contacting GetLead at info@adgrow.net is a violation of the Terms of Service and will be treated as follows:

7.1 GetLead's Response to Chargebacks

GetLead actively monitors, responds to, and contests all chargebacks. For every chargeback filed, GetLead will submit comprehensive evidence to the payment processor and issuing bank, including but not limited to:

• 3D Secure (3DS) Authentication: Proof that the cardholder completed bank-level identity verification at the time of purchase;
• Account Activity Logs: Detailed records of the customer's login history, feature usage, lead searches, lead exports, and email campaigns conducted through the Service;
• IP Address Records: IP addresses associated with account registration, purchase, and subsequent usage, including geolocation data;
• Email Delivery Confirmations: Records from our email service provider confirming delivery of welcome emails, purchase receipts, and onboarding communications, including open and click tracking data;
• Terms of Service and Refund Policy Acceptance: Timestamped records showing the customer's explicit acceptance of the Terms of Service and No-Refund Policy at checkout, including the IP address from which acceptance was recorded;
• Product Description and Pricing Disclosure: Evidence that the purchased Plan's features, limitations, and pricing were clearly disclosed on the pricing page at the time of purchase;
• Support Communication History: Records of any support interactions, demonstrating whether the customer contacted GetLead before filing the dispute;
• Service Delivery Confirmation: Evidence that the digital service was delivered immediately upon purchase and that the customer accessed and used the Service.

7.2 Consequences of Filing a Chargeback

• Your Account will be immediately suspended upon notification of a chargeback;
• If the chargeback is resolved in GetLead's favor, your Account may be permanently terminated;
• GetLead reserves the right to pursue recovery of the disputed amount, chargeback fees (typically $15–$25 per dispute), administrative costs, and reasonable legal fees;
• Fraudulent chargeback activity may be reported to anti-fraud databases and relevant law enforcement authorities.

7.3 Alternative to Chargebacks

If you have a legitimate concern about a charge, we strongly encourage you to contact us at info@adgrow.net before contacting your bank. In many cases, we can resolve issues faster and more favorably than the chargeback process. Our support team typically responds within twenty-four (24) hours.

8. Account Termination by GetLead

If GetLead terminates your Account due to a violation of the Terms of Service (including but not limited to Acceptable Use Policy violations, fraudulent activity, or chargeback abuse), no refund of any fees paid shall be due or payable. Termination under these circumstances is a direct consequence of your breach of the Agreement.

9. Compliance with Consumer Protection Laws

GetLead respects the consumer protection laws of all jurisdictions in which it operates. Where mandatory local consumer protection legislation provides rights that cannot be excluded by contract (such as certain rights under the EU Consumer Rights Directive for EU-based consumers), those rights are preserved and this Policy shall be interpreted in compliance with such mandatory provisions. If you are a consumer in a jurisdiction where certain refund rights are mandated by law and cannot be waived, those statutory rights shall apply to the minimum extent required by law.

10. Contact Information

For any questions regarding this Refund Policy, payment concerns, or to submit a refund review request:

• Email: info@adgrow.net
• Subject: "Refund Inquiry" or "Payment Concern"
• Response Time: Within 24-48 hours on business days
• Website: https://app.getle.ad
• Company: Adgrow sp. z o.o.
• Address: Białostocka 7 / 30, 03-741 Warszawa, Polska